Install CarryLink
Last updated: July 2026
CarryLink uses an escrow system. When a sender pays for a booking, the agreed amount is deducted from their wallet and held in escrow. Funds are only released to the traveller once the sender confirms delivery — or automatically after 48 hours of the traveller marking delivery complete, whichever comes first.
If a traveller cancels an accepted booking before collecting the item, the full booking amount is automatically returned to the sender's wallet balance with no deductions. No action is required from the sender.
Senders may cancel a booking before the traveller has collected the item. A full refund is returned to the sender's wallet balance. Once a traveller has confirmed collection, the booking is considered in-transit and the standard dispute process applies.
Once a traveller has marked an item as collected and is in transit, cancellations are not automatically refunded. The sender must raise a dispute through the platform. CarryLink admin will review the case and issue a partial or full refund at their discretion.
Once the sender confirms delivery (or the 48-hour auto-release window closes), the funds are released to the traveller and the booking is finalised. Refunds are not issued for completed bookings except in cases of proven fraud, as determined by CarryLink admin.
CarryLink's platform commission is non-refundable once a booking is marked as completed. For cancelled bookings before collection, no commission is charged. VAT on the commission (where applicable) follows the same refund terms as the commission itself.
All booking refunds are credited to your CarryLink wallet balance in the same currency as the original booking, not to the original payment method. Wallet top-ups (via Paystack or Stripe) are non-refundable as they represent credits loaded into the platform. If you believe a top-up was processed in error, contact us within 7 days.
Once an FX trade has been matched and marked as completed by both parties, it is considered final. No refunds are issued for completed FX trades. If a counterparty fails to fulfil an agreed trade, you may raise a dispute and CarryLink admin will review the case. Platform fees on cancelled or disputed trades may be refunded at admin discretion.
To raise a dispute on a booking, go to your Bookings page, open the relevant booking, and use the Raise Dispute option. Disputes must be raised within 7 days of the marked delivery date. CarryLink admin may access the booking conversation and any uploaded photos as evidence. Their decision is final.
If a traveller receives an item that materially differs from what was described (prohibited items, incorrect weight, hazardous materials), they may refuse delivery and raise a dispute. CarryLink may issue a full or partial refund to the sender and may suspend the responsible account.
For refund questions or to escalate a dispute, contact us at admin@carrylink.top. Please include your booking or trade reference.